Return & Replacement Policy

At ChotiDukaan.com customer trust is most important. Keeping this in mind, we have an easy, clear, and very effective & replacement policy. To avoid transit damage issues, we take maximum care at all levels of dispatches of the order. Hence, we have negligible transit damage claims. To avoid incorrect product issues, we take maximum care at all levels of dispatches of the order. Hence, we have negligible product issues claims. We always recommend taking videos and photos while unboxing or opening your order courier packing. It will help us to analyze and improve packaging and transportation more.

The sold product will be replaced under the following conditions.

Damaged during Transit

We always recommend taking videos and photos while unboxing or opening your order courier packing. It will help us to analyze and improve packaging and transportation more.

Despite all the precautions, if you receive a damaged product due to transportation, the following are the actions to be taken by you immediately.

Dos

Immediately inform us by providing the details of unboxing, video, photos of the packaging, either by E-mail or WhatsApp within 48hours from delivery received at your place.

Don’ts

Do not accept delivery if you find the packaging is not proper from the delivery courier. In the case of large appliances, do not open the product until the company installer has not arrived for installation. Do not use the product received if the product is damaged. In the case of a used product, it will not be replaced.

Once your transit damage claim is accepted by Chotidukaan.com, we will replace the product with a new one at no extra cost to you. The new product will be dispatched only after receiving the transit damage product at the Chotidukaan.com ware house. Chotidukaan.com will pick up the transit damaged product from your doorstep.

However, in locations where we do not have a reverse pick-up facility, we may request you to self-ship the product to us and the courier charges will be credited to you.

Incorrect Product

To avoid incorrect product issues, we take maximum care at all levels of dispatches of the order. Hence, we have negligible product issues claims We always recommend taking videos and photos while unboxing or opening your order courier packing. It will help us to analyze and improve packaging and transportation more.

Despite that, if you have received an incorrect product due to transportation, the following are the actions to be taken immediately by you.

Dos

Immediately inform us by providing the details of unboxing, video, photos of the packaging, either by E-mail or WhatsApp within 48hours from delivery received at your place.

Don’ts

Do not accept delivery if you find the packaging is not proper from the delivery courier.

In the case of large appliances, do not open the product until the company installer has not arrived for installation. In case of customers fail to inform Chotidukaan.com within the stipulated time frame, Chotidukaan.com reserves the right to accept or reject such a request in its dissertation. Chotidukaan.com will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock or discontinued by the manufacturer.

Note:

Warranty, guarantee, and services are the responsibility of the respected company’s purchased product, not ours/us (www.chotidukaan.com). If you are facing any problems with getting service from your respective company’s side, you can contact us (www.chotidukaan.com) on our email or WhatsApp. We will help you with every step and level to get your product serviced.

We may put in additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or additional information is required to accept your order.

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